frequently ask questions

Frequently Asked Questions

Hi,welcome to our f.A.Q (Frequently Asked Questions) Below we have listed some of the Questions people ask us about Installations and little things they dont know about.please fill out our form if you would like us to answer your Question.

I have lost some of my channel?

From time to time broadcasters changed their transmission parameters so occasionally you need to update your receiver by doing a transponder (TP) scan.

Is Irish and UK T.V available on satellite?

RTE 1, RTE 2 ,RTE News ,RTE Junior TV 3, 3e and TG4 are available right now in Ireland via a normal TV aerial and digital set top box

Why dose my freesat receiver need a post code?

The Freesat system is UK based and it has regional variations so uses the postcode system to determine what region appears. Obviously in Ireland we do not have UK postcodes so you decide what region you wish to watch and enter the appropriate post code.
For example for Northern Ireland you could use BT7 1EB for London you could use SW1A 1AA

I am a sky customer and would like multiroom with out extra cost?

In order to connect a free to air box you need to change the LNB (the part on the front of the sky dish where the cable connects to) to a multi output LNB called a quad Obviously you also need 2 or 3 receivers 1 per room.Each receiver will connect to the new cabling installed through out your home .This will leave you wiy just 1 sky receiver to pay for the rest are free viewing Enjoy..

What is meant by standard installation?

Standard installation include 20 m of cable run , allows for most installations carried out by us. However, should additional bracketry, cabling, or labour for example be required, this may incur an additional fee which will be discussed with you before work commences

Where is the dish placed on my home?

The dish points in a southerly direction so if you can see where the sun is between 11 am and noon then that is the direction you are pointing. If this is at the front of your house do not despair, we can usually supply extra brackets to mount the dish at the back of your house (extra charges apply to this). We strongly recommend you do not use chimney mounting as this is against the code of practice as issued by the confederation of aerial industries, however if your chimney is the only option available we can supply a lashing kit at a small additional cost.

What is freetoair TV?

Freesat is a subscription-free satellite TV service. Freesat offer more than 140 TV, radio and interactive channels. Plus On Demand TV and two HD channels. Freesat receivers give a 7 day EPG and are compatible with the red button BBC interactive services. HD channel inc BBC HD, ITV HD, BBC ONE HD(Nov 2010) All Freesat channels are avaiable FTA. Freesat+ is a service similar to Sky+. It allows you to record one channel and watch another. With the 7 day EPG you can also plan recordings and series link. See http://www.freesat.co.uk/ for more info.

What is MPEG4? What is MPEG2? Which do I need for Saorview?

MPEG-4 and MPEG-2 are video compression formats. Irish DTT/Saorview uses MPEG-4 video compression over a DVB-T infrastructure.

UK Freeview uses MPEG-2 over DVB-T for its standard definition channels and MPEG-4 over DVB-T2 for its high definition channels.

So what does this mean?

A standard definition Freeview receiver will not work with Irish DTT/Saorview. Please make note of this as this is a very common mistake.

A high definition Freeview receiver will work with Irish DTT/Saorview to a certain extent

What is a combi Satellite receiver ?

A Combi receiver is a term used to describe a receiver with two tuners. MPEG4 and FTA combi receivers are very popular due to the launch of Irish DTT from October 1010 onwards. These receivers allow you to receive Saorview and FTA channels.